| 21,145 | 23,339 | 22,956 | 22,567 | 22,191 | 21,767 | | | | | | | | |
| 2,553 | 2,693 | 2,631 | 2,568 | 2,507 | 2,445 | | | | | | | | |
| — | -89 | -138 | -61 | -71 | -148 | | | | | | | | |
| | | | | | | | | | | | | | |
| 1,124 | 1,484 | 1,477 | 1,461 | 1,429 | 1,409 | | | | | | | | |
| | | | | | | | | | | | | | |
| | | | | | | | | | | | | | |
| 24,822 | 27,427 | 26,926 | 26,535 | 26,056 | 25,473 | | | | | | | | |
| -4.7% | 7.7% | 7.5% | 8.2% | 7.9% | 8.1% | | | | | | | | |
Insurance Benefits & Claims | 13,521 | 15,314 | 15,263 | 14,874 | 14,728 | 14,448 | | | | | | | | |
Benefits, Losses and Loss Adjustment Expenses | | | | | | | | | | | | | | |
Policy Amortization Costs | 2,382 | 2,408 | 2,344 | 2,282 | 2,225 | 2,157 | | | | | | | | |
Amortization of Deferred Policy Acquisition Costs | | | | | | | | | | | | | | |
| 4,674 | 5,450 | 5,398 | 5,331 | 5,180 | 5,083 | | | | | | | | |
Insurance Operating Costs and Other Expenses | | | | | | | | | | | | | | |
Amortization of Other Intangible Assets | | | | | | | | | | | | | | |
Restructuring and Other Costs | | | | | | | | | | | | | | |
| 4,245 | 4,255 | 3,921 | 4,048 | 3,923 | 3,785 | | | | | | | | |
| -150 | -199 | -199 | -199 | -198 | -199 | | | | | | | | |
| | | | | | | | | | | | | | |
| 17.1% | 15.5% | 14.6% | 15.3% | 15.1% | 14.9% | | | | | | | | |
| — | — | — | — | — | — | | | | | | | | |
Loss on Extinguishment of Debt | | | | | | | | | | | | | | |
Loss on Reinsurance Transaction | | | | | | | | | | | | | | |
Total Non-Operating Income | -150 | -199 | -199 | -199 | -198 | -199 | | | | | | | | |
Income Before Provision for Income Taxes | 4,095 | 4,056 | 3,722 | 3,849 | 3,725 | 3,586 | | | | | | | | |
Provision for Income Taxes | 805 | 810 | 733 | 738 | 696 | 673 | | | | | | | | |
| 3,290 | 3,246 | 2,989 | 3,111 | 3,029 | 2,913 | | | | | | | | |
Net Income Attributable to Preferred Dividends | 15 | 21 | 21 | 21 | 21 | 21 | | | | | | | | |
Preferred Stock Dividends | | | | | | | | | | | | | | |
Net Income Attributable to Discontinued Operations | — | — | — | — | — | — | | | | | | | | |
Income from Discontinued Operations, Net of Tax | | | | | | | | | | | | | | |
Net Income Attributable to Common Shareholders | 3,173 | 3,224 | 2,967 | 3,090 | 3,008 | 2,892 | | | | | | | | |
| 12.4 | 11.2 | 10.2 | 10.5 | 10.1 | 9.7 | | | | | | | | |
| 12.2 | 11 | 10 | 10.4 | 10 | 9.5 | | | | | | | | |
Basic Weighted Average Shares Outstanding | 285.1 | 288.1 | 291 | 293.9 | 296.6 | 299.6 | | | | | | | | |
Diluted Weighted Average Shares Outstanding | 289.4 | 292.6 | 295.6 | 298.6 | 301.3 | 304.2 | | | | | | | | |
| 279.6 | 282.3 | 285.1 | 287.6 | 290.8 | 294 | | | | | | | | |
| 4,590 | 4,610 | 4,242 | 4,404 | 4,319 | 4,224 | | | | | | | | |
| 19.7% | 20% | 19.7% | 19.2% | 18.7% | 18.8% | | | | | | | | |