ServiceNow, Inc. provides enterprise cloud computing solutions that defines, structures, consolidates, manages, and automates services for enterprises worldwide. It operates the Now platform for workflow automation, artificial intelligence, machine learning, robotic process automation, performance analytics, electronic service catalogs and portals, configuration management systems, data benchmarking, encryption, and collaboration and development tools. The company also provides information technology (IT) service management applications; IT service management product suite for enterprise's employees, customers, and partners; IT business management product suite; IT operations management product that connects a customer's physical and cloud-based IT infrastructure; IT Asset Management to automate IT asset lifecycles; and security operations that connects with internal and third party. In addition, it offers governance, risk, and compliance product to manage risk and resilience; human resources, legal, and workplace service delivery products; safe workplace applications; customer service management product; and field service management applications. Further, it provides App Engine product; IntegrationHub enables application to extend workflows; and professional, industry solutions, and customer support services. It serves government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products through direct sales team and resale partners. It has a strategic partnership with Celonis to help customers identify and prioritize processes that are suitable for automation. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. The company was founded in 2004 and is headquartered in Santa Clara, California.

ServiceNow, Inc.

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Subscription Gross Profit

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Professional Services & Other Gross Profit

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Non-Current Remaining Performance Obligations (RPO)

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Current Remaining Performance Obligations (RPO)

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Number of Customers with ACV > 5M

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Average ACV of Customers with ACV > 5M

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Number of Customers with ACV > 1M

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Average ACV of Customers with ACV > 1M

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Customer Renewal Rate

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Key Performance Indicators

North America Revenue

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EMEA Revenue

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Revenue by Geography

Digital Workflow Revenue

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ITOM Products Revenue

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Subscription Revenue

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Revenue	LTM	Dec '24	Dec '23
Digital Workflow Revenue	—	9,422	7,679
ITOM Products Revenue	—	1,224	1,001
Subscription Revenue	12,283	10,646	8,680
Professional Services & Other Revenue	384	338	291
Total Revenue	12,667	10,984	8,971

Revenue by Geography	LTM	Dec '24	Dec '23
North America Revenue	7,931	6,909	5,702
EMEA Revenue	3,286	2,834	2,298
Asia Pacific Revenue	1,450	1,241	971
Total Revenue by Geography	12,667	10,984	8,971

Gross Profit	LTM	Dec '24	Dec '23
Subscription Gross Profit	9,895	8,704	7,074
Professional Services & Other Gross Profit	—	-7	-24
Other Gross Profit	-8	—	—
Total Gross Profit	9,887	8,697	7,050

Key Performance Indicators	LTM	Dec '24	Dec '23
Non-Current Remaining Performance Obligations (RPO)	12,950	12,030	9,400
Current Remaining Performance Obligations (RPO)	11,350	10,270	8,600
Total Remaining Performance Obligations (RPO)	24,300	22,300	18,000
Number of Customers with ACV > 5M	553	498	413
Average ACV of Customers with ACV > 5M	14.6	14	13
Number of Customers with ACV > 1M	—	2,109	1,885
Average ACV of Customers with ACV > 1M	—	5	4.5
Customer Renewal Rate	—	98%	98%